Terms and Conditions for Ontrack 40Fit Challenge
Terms and Conditions for Ontrack 40FIT Challenge
THESE TERMS
What these terms cover
These are the terms and conditions on which we will deliver accountability coaching (Coaching) to you. The law requires us to provide you with certain key information before a legally binding contract between you and us is made and that this information should be given in a clear and understandable way. These terms set out the key information together with our and your legal rights and responsibilities.
Why should you read them
Please read these terms carefully. These terms tell you who we are, how we will deliver the Coaching to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about these terms please contact us to discuss. "You" or "your" means the person applying for the Coaching.
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are
We are On Track Limited a company registered in England and Wales. Our company registration number is 11591422 and our address is 103 Bute Street, Cardiff. CF10 5AD. On Track Limited reserves the right to partner with other entities to fulfil its contractual obligations. In this contract "we", "us" or "our" means On Track Limited.
How to contact us
You can contact us by e-mailing us at support@ontrack40fit.com
How we may contact you
We will contact you via e-mail to the address you have provided to us and through facebook messenger/comments once you have joined the private facebook group.
OUR CONTRACT WITH YOU
How we will accept your application
Your application will be accepted after successful payment as per the payment terms and you will receive an email to confirm your place in 40FIT, at which point a contract will come into existence between you and us.
If we cannot accept your application
If we cannot accept your application we will inform you of this by e-mail and will not charge you.
COACHING
What we will deliver
We are dedicated to helping you manage your day-to-day choices and ensuring you stay On Track to reach your health and fitness goals. We will ask you to ‘check in’ to our facebook group every day to log your food and workouts and to hold you accountable for your choices. Live coaching calls will also be delivered during the challenge.
Duration of Coaching
This will be a 3-week coaching challenge. The contract will automatically come to an end at the end of the 3 weeks.
Delay in commencing cycles
On occasions, we may have to delay commencement of our programs and services, This may be due to reasons beyond our control. We shall notify you in advance if this is the case. If you decide to continue with the program, this contract will extend and continue until the end of the program.
Accountability coaching
You acknowledge that the Coaching is for accountability purposes and does not involve advice in relation to personal training, physical activity or nutrition.
Perimenopause/Menopause Coaching
You acknowledge that the Coaching does not replace medical advice in relation to hormones, symptoms, physical activity or nutrition. We advise seeking medical advice from your GP/health provider.
YOUR COMMITMENT
The success of the Coaching is dependent on you committing to adhere to some key principles during the program as follows:
Check-ins
Check-ins are fundamental to the delivery of the Coaching. This involves you leaving a comment or a post each day with details of:
- Your plan for the day (including what physical activity you intend to do and an idea of the meals and snacks you plan to eat that day);
- Details of the physical activity you have undertaken;
- Photographs of all meals, snacks and drinks; and
- obstacles/issues you face during the day or during the challenge..
Failure to consistently meet these check-ins will directly inhibit your results from the program.
Facebook Group
The Coaching is delivered through Facebook Lives in a private Facebook Group. You agree that you will have access to Facebook (which can be downloaded for free from the relevant app stores).
Acknowledgment
You acknowledge that we do not claim to be medical, psychological, nutritional or other experts. We do not have any particular certificates, licenses or permits relating thereto.
PRICE AND PAYMENT
Price
The price for the Ontrack Challenge 40Fit of 3 weeks shall be £99 (split payment may be an option subject to availability)
We accept payment via the following methods:
Stripe – please follow the email payment link
HOW WE MAY USE YOUR PERSONAL INFORMATION
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy (available at shorturl.at/bjDKW) which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
OUR RIGHTS TO MAKE CHANGES
Minor changes to the contract
We may make minor changes to the Coaching delivered:
to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect the delivery of the coaching.
More significant changes to the coaching and these terms
In addition, we may make more significant changes to the Coaching, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Coaching paid for but not received:
YOUR RIGHTS TO END THE CONTRACT
By accessing or downloading our digital products (ONTRACK planner and recipe ebooks), you acknowledge and agree to the following terms:
No Refunds: Due to the nature of digital content, all sales are final. Once the digital product has been accessed or downloaded, we cannot offer refunds.
Waiver of Cancellation Rights: By accessing or downloading the digital product, you consent to waive your 14-day right of withdrawal under the Consumer Contracts Regulations
Faulty Content: If you experience issues accessing or downloading the product, please contact us at support@ontrack40fit.com within 14 days of purchase. We will provide a replacement or alternative solution as required under the Consumer Rights Act 2015.
This policy aligns with consumer protection laws, including the Consumer Contracts Regulations and the Consumer Rights Act 2015.
OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it
We may end the contract at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within [7] days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the coaching; or
there is a change in your circumstances which means that we deem that you are no longer suitable to receive the Coaching or it is not in your medical interests for you to receive the Coaching. The decision as to whether you are suitable for Coaching or whether the Coaching is not in your medical interests rests with us and is final.
You must compensate us if you break the contract.
If we end the contract we will refund any money you have paid in advance for Coaching we have not provided but we may deduct or charge some of the price as compensation for the net costs we will incur as a result of your breaking the contract.
We may stop providing the Coaching
We may write to you to let you know that we are going to stop providing Coaching. We will let you know in advance of our stopping the Coaching and will refund any sums you have paid in advance for services which will not be provided.
OUR RIGHT TO SUSPEND THE COACHING
Reasons we may suspend the Coaching
We may have to suspend the Coaching to:
deal with technical problems or make minor technical changes;
update the Coaching to reflect changes in relevant laws and regulatory requirements;
make changes to the Coaching as notified by us to you.
Your rights if we suspend the Coaching.
We will contact you in advance to tell you we will be suspending the Coaching, unless the problem is urgent or an emergency. If we have to suspend the Coaching we will adjust the price so that you do not pay for Coaching while they are suspended. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them, in each case for a period of more than [4] weeks and we will refund any sums you have paid in advance for services not provided to you.
We may also suspend the Coaching if you do not pay
If you do not pay us for the Coaching when you are supposed to (see paragraph 10) and you still do not make payment within [7] days of us reminding you that payment is due, we may suspend the Coaching until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the Coaching.
IF THERE IS A PROBLEM WITH THE COACHING
How to tell us about problems
If you have any questions or complaints about the coaching, please contact us. You can email us at support@ontrack40fit.com
Summary of your legal rights
We are under a legal duty to deliver the Coaching in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights in England and Wales.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
OTHER IMPORTANT TERMS
Copyright and confidentiality
We own, and shall remain the owners of, all intellectual property in all material provided to you as part of the Coaching, including copyright in all materials. Nothing in this Agreement shall transfer any rights to you in relation to the intellectual property in any material provided to you.
You agree that you shall not share any information relating to the Coaching with any other person, including copies of material provided to you and any intellectual property contained in any such material.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract
This contract is between you and us. No other person shall have any rights to enforce any of its terms
If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.